Ever wondered what those long, strange-looking strings of letters and numbers are in ServiceNow? They’re called sys_ids! Think of them as unique IDs that help ServiceNow keep track of everything from incidents and problems to changes and assets.

Imagine a library. Each book has a unique barcode, right? That barcode is like a sys_id. It helps the librarian find the exact book you’re looking for. In ServiceNow, every record (like an incident or a change) has a unique sys_id.

Key points to remember:

• Unique: 32-character GUID (Globally Unique ID), called a Sys ID. No two records will ever have the same sys_id.
• Essential: Sys_id’s are used to link records together and make it easy to find information.
• Unchangeable: Once a sys_id is assigned, it cannot be changed.

Example:

Let’s say you create a new incident. ServiceNow will automatically assign a sys_id to that incident. If you want to find that incident later, you can simply search for its sys_id.

Conclusion:

Sys_id’s are a fundamental part of ServiceNow. Understanding them will help you work more efficiently and effectively within the platform.