Foundation
20
Hrs
Starts from Oct 15th - Oct 30th
Sub Topics
- Platform 1 : Introduction to Servicenow, ITIL Basics, PDI Creation, User Interface(Application Module and Menu)
- Platform 2 : Roles in Servicenow Form List Portal(3 different portals)
- Platform 3 : Idea about Client Instance Table Creation Field Creation(Dictonary Overide )
- Platform 4 :User Roles Groups ACL Logs
- Platform 5 :form view form Sections Related List Agent Workspace
- ITMS 1: CMDB Knowledge
- ITMS 2: Incident Problem Change Service Catalog(basics)
- Flow Designer and notification: Ui policy and data policy Ui Action Flow designer with approval notification
- Catalogs: Service Catalog Record Producer Order guide Flow Designer(over view)
- Reports: Reports Update set SLA
Advanced
40
Hrs
Starts from Oct 15th - Oct 30th
Sub Topics
- Business Rule: Types of BR Glide Record Glide Methods
- Client Scripts: Types of Client Scripts User Objets
- Ui policy with Scripting: Ui policy with Scripting
- Script include: Server side call Glide Ajax call System logs
- Rest API: Rest Call using post man (Table API)
- Portal basics: Portal Creation Page Creation Headder and Footer widget Drag and Drop Theam and Ui Change
- Transform map with scripts: Transform map with all 6 type of scrips
- Flow designer with actions: Flow creation Custom Action Creation advanced concepts
- Email Script and System Property: Advances Email Script Email Templates
- Dashboards and inbound email: Dashboard Creation with Different types of reports Dashboard Migration inbound email for creation of Record
- Scripted Rest API: Scripted Rest API(Real time Integration with 3rparty or 2 servicenow instance inbound and outbound)
- UI Script and scheduled job: Ui Script scheduled job for real time use case
- Interactive Filters and Script action: Intractive Filters in Dashboard Script action Fix script background script
- Idea about other modules: Idea about other modules
- Best practices: Best practices in scripting
