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ServiceNow: A Version Timeline

Current and Upcoming Releases

  • Xanadu (Q3 2024): This is the latest release, focusing on AI advancements and platform enhancements.
  • Washington DC (Q1 2024): This release introduced significant improvements in various areas, including AI, automation, and user experience.
  • Yokohama (Q2 2025): Upcoming release
  • Zurich (Q4 2025): Upcoming release

Previous Releases

  • Vancouver (Q3 2023): This release focused on enhancing the platform’s scalability and performance.
  • Utah (Q1 2023): This release introduced new features for IT Operations Management (ITOM) and Employee Experience (EX).
  • Tokyo (Q3 2022): This release brought significant improvements to IT Service Management (ITSM), ITOM, and other areas.
  • San Diego (Q1 2022): This release focused on enhancing the platform’s security and compliance features.
  • Rome (Q3 2021): This release introduced new features for Customer Service Management (CSM) and Security Operations (SecOps).
  • Quebec (Q1 2021): This release focused on improving the platform’s user experience and performance.
  • Paris (Q3 2020): This release introduced new features for IT Business Management (ITBM) and Employee Service Management (ESM).
  • Orlando (Q1 2020): This release focused on enhancing the platform’s integration capabilities.
  • New York (Q3 2019): This release introduced new features for IT Operations Management (ITOM) and Security Operations (SecOps).
  • Madrid (Q1 2019): This release focused on improving the platform’s user experience and performance.
  • London (Q3 2018): This release introduced new features for IT Service Management (ITSM) and Customer Service Management (CSM).
  • Kingston (Q1 2018): This release focused on enhancing the platform’s scalability and performance.
  • Jakarta (Q3 2017): This release introduced new features for IT Operations Management (ITOM) and Security Operations (SecOps).
  • Istanbul (Q1 2017): This release focused on improving the platform’s user experience and performance.
  • Helsinki (Q3 2016): This release introduced new features for IT Business Management (ITBM) and Employee Service Management (ESM).
  • Geneva (Q1 2015): This release focused on enhancing the platform’s integration capabilities.
  • Fuji (Q3 2015): This release introduced new features for IT Service Management (ITSM) and Customer Service Management (CSM).
  • Eureka (Q1 2014): This release focused on improving the platform’s user experience and performance.
  • Dublin (Q3 2013): This release introduced new features for IT Operations Management (ITOM) and Security Operations (SecOps).
  • Calgary (Q1 2013): This release focused on enhancing the platform’s scalability and performance.
  • Berlin (Q3 2012): This release introduced new features for IT Business Management (ITBM) and Employee Service Management (ESM).
  • Aspen (Q1 2011): This release focused on improving the platform’s user experience and performance.

Note: This list is not exhaustive, and there may be additional minor releases or updates between major versions. For the most up-to-date information, please refer to the official ServiceNow documentation.